Nathan Restrepo

An AWS Cloud Resume Challenge Resume

Phone: 111-222-3333

Operating Systems: Windows (Advanced), Linux (Ubuntu) (Competent)

Cloud Platforms: AWS (S3, Lambda, CloudFront, API Gateway, DynamoDB, Route 53), Azure

Automation & Scripting: PowerShell, GitHub Actions, Bash (Basic), Python (Basic)

Networking & Security: IAM, VPC Routing, SSL/TLS, Firewall Configuration, Wireshark, Nmap/Zenmap, Packet Capture Analysis, System Log Analysis

Tools & Platforms: Microsoft Office 365, ServiceNow, VScode, SolarWinds Orion, VMware, SSH, AutoHotKey, Postman, Terraform,ntfy.sh

Other Skills: Endpoint Device Servicing, Technical Documentation, Knowledge Base Creation

ChenMed, Miami Gardens, FL

Service Desk Office 365 Admin & IT Systems Administrator

Administered Office 365/Exchange environments, managing user profiles, shared inboxes, distribution groups, and troubleshooting email-related issues.
Automated Active Directory account provisioning with PowerShell, reducing task completion time by up to 80%.
Authored comprehensive SOPs and knowledge base articles for internal use and IT support guides, improving workflow.
Collaborated with third-party vendors (RingCentral, Change Healthcare) to resolve recurring service issues, improving system uptime and performance.
Fostered inter-department relationships to improve efficiency in resolving and escalating issues.

United Auto Insurance Group, Miami Gardens, FL

IT Support Generalist

Provided Tier 1 and Tier 2 technical support for 300+ employees, troubleshooting hardware, software, and network issues.
Provisioned workstations and laptops, managed network printers and peripherals, ensuring seamless onboarding and hardware deployment.
Developed and maintained documentation for troubleshooting and user support, reducing incident resolution time.

Miami Dade College, Miami, FL

College Credit Certificate (CCC) in Enterprise Cloud Computing

Focused on architecting scalable, highly available cloud solutions with platforms such as AWS and Azure.
Gained foundational skills in SQL database design, networking technologies, and cloud security.
Earned AWS Certified Solutions Architect – Associate, AWS Certified Cloud Practitioner, and Microsoft Certified: Azure Fundamentals during the program.

Miami Dade College, Miami, FL

College Credit Certificate (CCC) in Cybersecurity Analyst

Focused on network security, cybersecurity fundamentals, and incident response strategies.
Covered secure scripting, network defense, and countermeasures against cyber threats.
Earned CompTIA Network+, CompTIA CySA+, and CompTIA Security+ certifications.

Miami Dade College, Miami, FL

College Credit Certificate (CCC) in Help Desk Support Technician

Developed proficiency in IT support including troubleshooting, hardware/software support, and customer service.
Earned CompTIA A+ Certification and prepared for CompTIA Network+ industry certifications.